Hotel Performance Measures Evaluation

What is a universal success recipe in business? Even the most well known business gurus will not give you a definite answer. The problem is that every business is individual and thus requires individual approach. It should be noted that the situation is aggravated by a tough competition. If 30 years ago commercial businesses only had to offer high quality products at competitive prices, now the situation has entirely changed. These days, companies have to win loyalty of their customers. It especially concerns hotels. When vacation season begins hotel start a real fight for customers. Indeed, visitors have a very wide choice of hotels in different price ranges. As already said, hotels compete for customer loyalty. You know that in most cases those hotels win that have well thought and realistic strategy. One of the most common mistakes in strategic planning is that strategy unfortunately remains on paper. There is no problem in designing the most ambitious strategic plan but if they remain on the top management level there is no use in such a strategy. Thats why hotel owners and top managers are strongly recommended to use Balanced Scorecard which is known as one of the tools used for strategic management and performance evaluation purposes. Every strategy in a hotel is definitely customer focused. Sure thing, financial goals matter most of all, but the truth is that they simply cannot be achieved without retention and attraction of new customers. This is the only way a hotel can generate income.

As known, Balanced Scorecard employs very simple principle: it evaluates key performance indicators (KPIs) that represent critical success factors both in internal and external business environment. The four categories of Balanced Scorecard financial, customer, internal business processes, learning and growth cover the most important aspects of inside and outside the hotel. With a Balanced Scorecard it is possible to adjust internal processes in accordance to new market conditions and requirements. It is remarkable that the set of key performance indicators can be changed during evaluation process, as required by external changes. Lets review several key performance indicators used in hotel Balanced Scorecard.

Number of hotel guests per employee. This is a very important indicator that makes it possible to efficiently manage number of hotel employees and optimize personnel quantity. This indicator can also demonstrate group performance of employees. Naturally, the more hotel guests an employee can manage the better.

Net room revenue. This is a very important financial indicator that makes it possible to calculate total revenue for the entire hotel as well as offer valuable information on how to increase revenue without sufficient hike in hotel rates.

Percentage of international guests. This indicator can tell much of hotel quality and services. The more international get choose to visit a hotel that hire its reputation and the international and local community. If there are not many international guests in a hotel, perhaps new services and offers have to be introduced in order to attract such customers that are expected to spend much money.

All You Wanted To Know About Different Types Of Hotels In Hyderabad

Hyderabad, the city famous by the name of Old City has a history that dates back almost 500 years. It is a city of many famous ancient buildings, historical monuments and beautiful temples, which makes it a keenly sought after tourist destination in India as well. In order to meet the accommodation requirements of a huge number of travelers, the city makes available numerous hotels that cater to people belonging to different sections of society with warm hospitality and an excellent range of services.

The City of Nawabs or the City of Pearls, Hyderabad is the capital of the state of Andhra Pradesh, India. It is located on the on the banks of the Musi River that is in the Deccan Plateau in south India. Today, the city is ranked as the fourth most populated city of India, where nearly 6.8 million people reside in the city area and there are 7.7 million residents in its metropolitan area. Basically, the city is famous for its Nawabi culture, Hyderabadi pearls, popular Hyderabadi biryani and a rich tradition as well. Now the city has emerged as a major hub for the growing Information Technology industry in India. Being known for numerous reasons, Hyderabad is visited by a large number of travelers throughout the year. For their suitable accommodation, there are plenty of hotels in Hyderabad that are easily available at different locations of the city.

The city of Hyderabad is abounded by a large number of hotels all over the city. These hotels range from the luxurious 7 stars, 5 star hotels and resorts to the budgetary 4 star, 3 star and 2 star hotels. Among these the luxurious hotels are basically meant to cater to the people belonging to the upper sections of society. On the other hand, the budgetary hotels are the preferred option of the budget travelers who are not willing to spend too much money on their accommodation. All these hotels are easily available at different locations of the city and assure a comfortable staying experience for the visitors.

Apart from being a major spot for various tourists, the city of Hyderabad has also grown as a major center for various Information Technology industrial set ups. This has resulted in the arrival of various corporate sector travelers and other affluent class people in the city. To meet the accommodation requirements of this section of people, there are plenty of luxurious hotels in Hyderabad that cater to their guest with an excellent range of ultramodern facilities. These include diverse cuisine restaurants, access to high-speed internet, air conditioned rooms, TV connection in the room, direct dial telephone, swimming pool, gymnasium, beauty salon, spa, banquet halls, business facilities, meeting rooms, currency exchange, doctors on call, safe deposit, car rental facility, car parking area, airport transfer and many other amenities.

The other major type of hotels in Hyderabad is the budgetary hotels that are preferred by the people belonging to the budget class or the ones who are not willing to spend too much money on their accommodation facilities. For welcoming such type of people with qualitative accommodation services, plenty of services are offered by these hotels as well. Some of these include access to high speed internet, AC and non AC rooms, coffee and tea machines in the rooms, complimentary breakfast, 24 hour room service, laundry service, conference facilities and car parking area, safe deposit and other such amenities as well.

To search for any of these hotels, the internet is the best medium these days. While searching them on the internet you may come across the websites of different hotels in Hyderabad. All you need to do is go through these websites and their details about the hotels, their location, range of facilities and more. Then according to your budget and requirements, you can book your hotel room in any of the hotels that your prefer staying in.

Best Pattaya Hotels With Spas

Since Thai massages are famous all over the world, staying at Pattaya hotels with good spas will help you make the most of your days. After a tiring day out in the sun or a day on your feet sightseeing and shopping, you can let the masseuse work away the kinks from your muscles to feel rejuvenated enough to go out and party at night. While there are many Pattaya hotels that offer spa services, some of them stand out because of the relaxing ambience and the superior service quality. Here is a look at some of the best Pattaya hotels with spas that offer traditional Thai massages and other treatments.

Dusit Thani
Located by the sea, Dusit Thani is one of the Pattaya hotels with an award winning spa Devarana, which means garden in heaven. Set in the midst of a tropical garden with a waterfall and an indoor pool, the atmosphere is relaxing from the time you enter the spa reception area. Besides traditional Thai treatments, the spa also has modern therapies such as scrubs, wraps and a spa menu for healthy cuisine.

Marriot Resort & Spa
Although its popularity among the Pattaya hotels is primarily due to its proximity to the main attractions on the beach road, the Royal Garden spa at the resort is also a major draw for tourists. Set in lush tropical landscaping, guests have the option of getting treatments in outdoor pavilions or indoor treatment rooms.

Sheraton Pattaya
The Sheraton is a favourite with families among Pattaya hotels because its three swimming pools make it a big hit with children. However, the Amburaya Spa at the resort is also another attraction with over thirty different traditional and contemporary treatments on offer with relaxing views of the tropical greenery.

Royal Cliff
This is one of the award winning Pattaya hotels that is popular with dignitaries, including the Royal Thai family. The Cliff Spa at the hotel, which has centres at the hotel wing and the adjoining suites complex offers fantastic views over the Gulf of Thailand. There are 18 treatment suites where a wide range of services such as facials, scrubs, wraps and massages are offered. In addition, there is also a Spa Caf.

Siam Bayshore
This property is well known among Pattaya hotels for the acres of lush tropical greenery. The Lotus Spa of Siam, the resorts treatment centre, is set amidst relaxing greenery and water bodies filled with lotus blossoms. It offers several treatment packages that are guaranteed to pamper the body and soul.

While the best Pattaya hotels with spas are mostly luxury resorts, you will also find smaller boutique hotels with spas where you can try aromatherapy or traditional Thai massages. There are even some day spas in the malls where you can book an appointment for a treatment session. While this might be a good option for getting a quick foot massage in between shopping sprees, staying at one of the word class Pattaya hotels with spas can be a memorable experience.

Oasis Riviera Maya And Oasis Viva Hotels Open Their Doors Once Again For Travellers To Cancun

Travellers planning their all-inclusive Cancun holidays will be pleased to learn that Oasis Hotel and Resorts have announced that as of 1st May 2012 the hotel group will re-introduce the popular Oasis Riviera Maya and Oasis Viva hotels. The announcement was made by Oasis’ vice president of sales and marketing Enrique Klein who also noted that although the Grand Oasis Viva and the Oasis Viva will maintain their names the Grand Oasis Riviera Maya has been rebranded as the Oasis Tulum.

The Oasis Tulum is a perfect match for those travellers hoping to book a family friendly Cancun holiday experience. Conveniently located within a stone’s throw away from the Xcaret and Xel-Ha theme parks as well as being a mere 10 minute walk from the enchanting towns of Akumal and Tulum, the Oasis Tulum is one of the Cancun hotels that provides easy access to all the ingredients needed for a fun family day out.

The Oasis Tulum boasts of 312 rooms, seven restaurants and eight bars giving guests a wide range of dining options to choose from. Recreation facilities include swimming pools, tennis courts, a scuba diving centre, a state of the art gym as well as easy access to an 18-hole golf course. After working up a sweat guests can take the opportunity to unwind with a relaxing massage at the Kin Ha Spa or the Kin Ha Jungle Spa, alternatively holidaymakers can take advantage of the Oasis Tulum’s native steam bath.

Between the periods of 1st May to 30th June and 16th of August to 20th December rates start from as low as $65 per person. During the peak season between 1st July and 15th August guests can enjoy a stay at the Oasis Tulum for $70 per person per night. Up to two children ages 12 and under can enjoy free accommodation and dining if sharing with two adults and utilizing existing bedding.

The Grand Oasis Viva and the Oasis Viva boasts of an impressive 441 rooms spread between these two properties in addition to six restaurants, five bars and two swimming pools. These hotels in the Rivera Maya are ideally situated within easy access of one the best Cancun beaches perfect for holidaymakers hoping to soak up some the sun sea and sand that Cancun is known for. Nightly rates at the Grand Oasis Viva and the Oasis Viva start from between $60 and $70 depending on the time of year.

Japanese Love Hotels

The Japanese are a practical people. In the past most young adults lived with their parents until they married, and it was not unusual to find three generations living under one roof, separated only by paper thin walls or shoji screens. Needless to say, finding a suitable place to pursue the most private of acts was somewhat difficult to achieve. Emerging from necessity, “Love Hotels” were introduced in the late 1950’s, offering couples who desired time alone an affordable room to rent by the hour. While they might be perceived as bawdy or odd to a foreign visitor, Love Hotels are considered futsuu (normal) in Japan, a fact of life for high school students on up to middle aged lovers and beyond. The Japanese attitude toward sex is often more relaxed and cosmopolitan than that of the west, and these establishments are an accepted segment of a society where space and privacy are at a premium.

Originally modeled after traditional Japanese inns called Ryokan, the hotels in the early 60’s gradually began catering to a more modern, western concept of love and romance, featuring ceiling mirrors and rotating beds with European styled furnishings adorning each room. Eventually these were replaced with high tech amenities, contemporary rooms now offering fully automated services. The television provides a variety of films or karaoke music, while radio and lights are effortlessly controlled from the headboard of the bed. Alcohol, snacks, and sex-toys can be ordered from room service and paid for with a credit card. For those who enjoy multitasking, some hotels even offer “sun beds” that provide a tan while you indulge in other sensual delights. Bordering highways, nightspots, and sometimes even found in suburbia, bright neon lights flashing names like “Hotel Charm”, and “Love Oasis” make these hotels easy to spot for couples with or without a car. For married couples wishing to add variety to their sex life, or “salarymen” and their “office ladies” in search of a clandestine haven after an evening spent drinking, these convenient love nests offer a readily available solution.

Love Hotels are models of discretion, and ensuring that a customer can fully relax while there is a top priority. Clients entering the premise never see the staff or other customers, and anonymity is always assured. Those arriving by car enter underground parking lots hidden from view, and staff often cover license plates to deter any curious onlookers. Upon entering the reception area the customer is greeted by a lit panel displaying photographs of available rooms. Choosing a room is as simple as pressing a button, the extinguished light of the panel confirming the room selected is now occupied. Payment is made discreetly to a staff member who remains hidden behind a partition, and verbal exchange between patron and staff is usually unnecessary.

Depending on the location and exclusivity of the hotel, the amount paid for time spent varies. Room rates are displayed on a sign in front of the hotel, and can range from (2,500-6,000) yen for a “rest” (usually two hours) to as much as 12,000 yen for an overnight stay. Though often cheaper than business hotels or other traditional accommodation, Love Hotels do not provide the same kind of services in regard to mobility. Once you have left the hotel you unfortunately have to pay again to reenter.